Over the past 6 months or so, I’ve seen countless requests on the Content Strategy Google Group for document templates, diagrams and other materials – anything tangible to support CS work.

We’re a new field, and knowledge sharing is necessary and welcome. Documentation matters. It needs to be done, and it’s what convinces the powers that be that our work is important. Deliverables are – in a practical sense – what we get paid for.

But it’s just the first part of the story. Read the rest of this entry »